Opd-consultation

1. Registration

Location: OPD Registration Counter

Process:

Arrival: Upon arrival at the hospital, patients need to proceed to the OPD registration counter.

Documents Required: Patients should bring valid photo ID proof of identification, ePehchaan/ESI Card, any previous medical records or referral documents and health insurance information (if applicable).

Registration Form: Patient's details are verified and necessary documentation are made by hospital staff online. In some cases the patient is required to fill out a registration form with personal details, contact information and medical history.

Receiving OPD Card: After registration, patients receive an OPD Slip or a Sequence Number or with a unique identification number, which will be used for their consultation with a doctor.

2. Waiting Area

Location: OPD Waiting Area

Process:

Waiting: Patients wait in the designated waiting area until their number is called. Comfortable seating and amenities are provided to ensure a pleasant waiting experience.

3. Consultation with Doctor

Location: Consultation Room

Process:

Initial Consultation: Patients are called into a consultation room by the attending doctor or healthcare professional.

Medical History: The doctor will review the patient’s medical history, current symptoms, and any previous treatments or medications.

Examination: A physical examination may be conducted based on the patient’s condition.

Diagnosis and Treatment Plan: The doctor provides a diagnosis and discusses a treatment plan, which may include medications, further tests, or referrals to specialists or other branches/hospitals.

4. Follow-Up and Prescriptions

Location: OPD Follow-Up Desk

Process:

Prescriptions: If medication is required, prescriptions are issued. The doctor may also recommend over-the-counter medications available at the hospital pharmacy or at the attached dispensary of the Insured Person / Family.

Further Tests: If additional tests or investigations are needed, patients are directed to the relevant departments (e.g., Radiology or Pathology).

Follow-Up Appointment: For ongoing treatment, a follow-up appointment may be scheduled. Patients can arrange this at the OPD Counter or through AAA+ if the facility is available.

5. Payment and Discharge

Process:

Payment for Additional Services: Normally this hospital does not charge any fees for the services from the bonafide eligible beneficiaries.

Discharge Instructions: Detailed discharge instructions, including care guidelines and follow-up appointments, are provided.

6. Feedback and Suggestions

Location: Feedback Desk or Online Portal

Process:

Feedback Submission: Patients are encouraged to provide feedback on their experience. This can be done at the feedback box kept in the OPD Registration area, or through an online portal.

Suggestions: Suggestions for improvement are welcomed to help us enhance our services and patient satisfaction.

Additional Services:

Patient Assistance: For patients requiring additional help, patient assistance services are available throughout the OPD process.